Account Management Executive

Hanoi, Vietnam

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Block: Front Office Block

Department: Account Management Department

​Job Level: 4

Grade: A1 (Associate 1)

Reports to: Account Management Manager

Reported from: N/A

Working Location: Hanoi or Hochiminh City or Remote

Duration: N/A

Employment Type: Temporary

Expected Work Hours: 8 hours/per day

Job Overview:

The Account Management Executive at Abivin assists in managing client relationships to drive satisfaction and retention. Responsibilities include supporting the Account Management team in identifying upsell and cross-sell opportunities, addressing client inquiries, and ensuring timely resolution of issues. They contribute to maintaining client satisfaction and loyalty by providing excellent service and support. The Account Management Executive plays a vital role in supporting the growth and success of the company's client portfolio.

Responsibilities:

- Required for Department Monthly Work:

  • Account Strategy Development (Phát triển Chiến lược Tài khoản): Developing strategic account plans to achieve revenue and growth targets.
  • Customer Relationship Management (Quản lý Quan hệ Khách hàng): Building and maintaining strong relationships with key customers for long-term partnerships.
  • Market and Product Knowledge (Kiến thức về Thị trường và Sản phẩm): Continuously updating knowledge about the market and products to provide informed solutions.
  • Customer Satisfaction and Feedback (Sự hài lòng và Phản hồi của Khách hàng): Ensuring customer satisfaction and actively collecting feedback to enhance services.
  • Service Delivery Oversight (Giám sát Giao hàng Dịch vụ): Monitoring and supervising service delivery to ensure quality and timeliness.
  • Contract Renewal and Negotiation (Đàm phán và Gia hạn Hợp đồng): Managing contract renewals and negotiations to retain and expand client accounts.
  • Upselling and Cross-Selling (Bán thêm và Bán chéo): Identifying opportunities for upselling and cross-selling additional services or products.
  • Account Performance Analysis (Phân tích Hiệu suất Tài khoản): Analyzing account performance metrics to optimize strategies and results.
  • Issue Resolution and Crisis Management (Giải quyết Vấn đề và Quản lý Khủng hoảng): Effectively resolving issues and managing crises to maintain client trust.
  • Reporting and Communication (Báo cáo và Giao tiếp): Providing regular reports and transparent communication to clients and internal teams.

- Required for Management:

  • Planning
  • Resource Understanding
  • Competency Development
  • Task Completion
  • Quality Compliance & Reporting

- Required for Collaboration:

  • Collaborate with Department members
  • Learn from Senior members
  • Report to Department Manager

Authorities:

  • Authorized to access and modify to limited Working data, processes, and reports related to the Department.
  • Authorized to access to Department strategies, proposals, approvals and projects from the Department Manager, but neither budgets nor expenditures.
  • Not authorized to collaborate with other Managers or other Department members without direct Manager's delegation.

Requirements:

- Required Qualifications: N/A

- ​Required Competencies for Grade Management:

  • Communication
  • Problem Solving
  • Time Management
  • Team Collaboration
  • Customer Focus
  • Attention to Detail
  • Adaptability
  • Critical Thinking

- ​Required Competencies for Grade Expert: N/A

Benefits:

  • Professional Development Opportunities
    • Work with world-class level members
    • Work with world-class quality technology products
  •  Work-Life Balance Perks
  • Paid Time Off (PTO)
  • Health Insurance
  • Retirement Benefits/Pension Plans

 

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