10 Must-Have Features For Enterprise SaaS

May 28, 2024 by
10 Must-Have Features For Enterprise SaaS
ABI-VNM - Abivin Vietnam, Phạm Nam Long
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SaaS, also known as Software as a Service, is one of the most popular forms of cloud computing software today. SaaS software brings many incredible benefits to businesses, such as cost savings and high deployment speed, improved interaction than businesses using on-premises software for the same purpose.

Examples of SaaS software include Abivin vRoute - an AI-powered Logistics Optimization Platform for businesses. To be ready to serve different needs, Abivin vRoute has ten features that make it easy for businesses to deploy and change depending on the case.

The following article will highlight ten outstanding features of Abivin vRoute.

1. Product Assortment

The product assortment is how SaaS companies create different product packages to appeal to different buyers. Typically, each plan has its unique features tailored to the needs of each audience, as well as varying levels of support and costs for providing that product or service.

Abivin vRoute - an AI-powered Transport Management Software - can satisfy the needs of five sectors in the supply chain: container freight, manufacturers, carriers, distributors, and retailers.

For example, for container freight, Abivin vRoute provides real-time management. You can track the current and past locations of your containers, trailers, and barges for efficient transportation planning and management, as well as avoiding the loss of your assets. As for the carrier, Abivin vRoute uses an optimal algorithm that meets more than 30 constraints (cost, vehicle type, forbidden roads, different time windows, etc.) to automatically optimal delivery planning to maximize the vehicle fill rate, reduce the number of vehicles, and save costs.

Automatically create optimal delivery plans for carriers
Automatically create optimal delivery plans for carriers

2. Audit Logs

The audit log is a log of user-generated events and changes on the system. Known as the event log, it records who performed an activity, what was performed, and how the system responded.

In Abivin vRoute, an audit log is a collection of logs related to tasks performed on the Web App, including Create, Read, Update, Delete, List, Import, Export. This tab will record events with the resources: Customers; Customer group; Vehicles; Order; Route plan.

Audit logs
Audit logs

3. Role-Based Access Control

Role-based access control allows administrators to limit the permissions of specific users in a group. This is also considered one of the best security methods for businesses when multiple levels use SaaS software.

To initialize the optimal route on Abivin vRoute, the user must first enter the necessary data about the Organization and the User. The organization can be a business, an area, or a warehouse. Each organization will have a direct superior organization (Parent Organization). Each level of this structure will have different visibility permissions (manufacturer, distributor, branch, warehouse). Specifically, a superior organization can view the resources of all its subordinate organizations, but the subordinate organization cannot view any of the superior organization's resources.

Levels of organization
Levels of organization

4. Change Management

Change management gives admins the rights and tools to deploy features and product changes. There are two different layers to change management that SaaS vendors should be concerned with: 1) application-level updates to the product performed by the SaaS provider; 2) account-level updates for settings and configurations.

The Abivin vRoute system provides settings and configurations so that users can actively change algorithmic conditions and working time conditions or other additional conditions to ensure the algorithm meets user needs. Configuration is divided into groups such as System, Display, Mobile, etc.

Option to add configuration
Option to add configuration

Improving and updating features related to setting and configuration is a long-term roadmap of Abivin, helping the algorithm be implemented effectively and change according to actual conditions.

5. Product Security

For SaaS companies, product security is essential, primarily when they work with large enterprises. Security features help protect businesses' infrastructure, business secrets and help them respond promptly to product and system-related incidents.

Abivin vRoute's backend system uses three-factor authentication provided by Google Cloud, including Google Cloud Platform Layer, Google Computer Engine Service Layer, and Google Load Balancing Layer. Abivin customers' data is encrypted and stored in the Cloud, helping to protect orders, customer information, and other data.

At the infrastructure level, the Google Cloud platform provides Abivin with a dashboard to show which memory, disk, or server is being used. Ports are restricted and open only with secure connections. When something unusual happens to the server or application, an alert is sent to the head of the security team and at least two members of the team who are on duty to operate the system 24/7.

In addition, because it is very often to work with external ERP/TMS, Abivin vRoute uses API keys (Application Programming Interface), allowing two-way communication between software solutions and ensuring reliable information between the two parties.


6. Deployment Options

Thanks to the growth of DevOps and the emergence of containers, applications are now more flexible than ever. As a result, modern SaaS applications can take advantage of this new feature to provide enterprise customers with a choice of their preferred deployment option.

Google Cloud

Abivin vRoute is placed entirely on Google's cloud platform. Thanks to Google Cloud's Load Balancing structure, the Abivin vRoute system is not overloaded and ensures troubleshooting in disaster situations such as natural disasters like storms and floods. Therefore, businesses can easily select and deploy suitable options.

7. Team Management

The “team” function allows application users to collaborate and manage by creating or linking accounts.

Each account using Abivin vRoute can create Individual Users or User Groups through two forms: Webform and built-in Excel template. In addition, the User Group will be granted access and corresponding CRUD (Create, Read, Update, Delete) permissions to the modules allocated to that User Group.

Grant permissions to user groups
Grant permissions to user groups

Abivin vRoute helps managers effectively improve . Managers can use the Web App to create tasks for delivery men and track progress in real-time, ensuring process transparency and avoiding fraud. In terms of Delivery Men, they can use the Mobile App to manage delivery vehicles and send delivery tasks to the Web app.

Mobile App and Web App
Mobile App and Web App

8. Integrations

Enterprises operate many complex groups and applications at the same time. To reduce organizational communication costs and maintain business agility, integrating these applications is essential. Integrations allow customers to get data out and push data into the application easily and quickly.

Open Abivin system connects with other software systems and services to exchange two-way information with existing systems of enterprises. Currently, Abivin vRoute has associated with many software and services at customers’ request, such as ERP software, accounting software, warehouse management software, etc.

ERP integrations
ERP integrations

9. Reporting & Analytics

Reports allow administrators to demonstrate the value gained from using the application. As more people use the app, the need for more reporting functionality increases.

Therefore, Abivin vRoute provides various reports suitable for different business models and processes, helping managers monitor visually and make decisions quickly.

Chart reports
Chart reports

Some types of reports Abivin vRoute provides:

  • Summary report by delivery men
  • Detailed report by delivery men
  • Detailed report by SKU
  • Detailed report of non-deliverable orders
  • Summary report by salespeople
  • Summary report by store
  • Balance sheet by delivery men
  • Statistical table of used vehicles
  • Delivery note for delivery men
  • Report of orders removed from the route


10. SLA and Support

Service Level Agreement is a common request from corporate customers. It serves two purposes: (1) if they spend a lot of money on a product, they expect corresponding quality, and (2) due to the business size, unplanned shutdowns can cost them significant amounts of money. Typically, SLAs guarantee minimum application uptime and/or maximum wait time to resolve support issues.

In the SLA for Abivin vRoute software, we outline the risk management process and the plan to deal with specific risks related to systems, personnel, and processes. For each level of risk severity (high, medium, low), we also clearly describe the method of receiving incident reports, the time of receipt, the time to resolve, and the mechanism of compensation from 2 sides in each specific case.

In addition, in the time of using the software, Abivin is always ready to support online through three forms: Abivin Helpdesk, Abivin Chat Support, and Call Abivin Help Center. Upon receipt of the customer request, the Customer Support department will respond based on the Abivin vRoute Service Level Agreement.

Abivin Chat Support
Abivin Chat Support

Contact Abivin today to Optimize Routes for your Sales Team!

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