Update Permission:

• Operations Managers: They oversee the daily operations, ensuring shipments are processed efficiently, routes are optimized, and costs are controlled. They rely heavily on the system for operational planning and execution.
• Documentation Specialists: Responsible for handling all necessary shipping documents, ensuring compliance with international and domestic regulations. They use the system to generate, store, and manage paperwork seamlessly.
• Customer Service Representatives: They interact directly with clients, providing updates, resolving issues, and managing bookings. The system aids them in tracking shipments and communicating effectively with clients.

Read-only Permission:

• Finance Officers: They manage billing, invoicing, and financial reporting, utilizing the system for accurate and efficient financial management.

Admin Permission:

• IT Administrators: Responsible for system setup, maintenance, and data security, ensuring that the freight forwarding system runs smoothly and securely.