Job Title: Account Management Executive

Block: Front Office Block

Department: Account Management Department

​Job Level: 4

Grade: A1 (Associate 1)

Reports to: Account Management Senior Manager

Reported from: N/A

Working Location: Hanoi or Hochiminh City or Remote

Duration: N/A

Employment Type: Temporary

Expected Work Hours: 8 hours/per day

Job Overview:

The Account Management Executive at Abivin assists in managing client relationships to drive satisfaction and retention. Responsibilities include supporting the Account Management team in identifying upsell and cross-sell opportunities, addressing client inquiries, and ensuring timely resolution of issues. They contribute to maintaining client satisfaction and loyalty by providing excellent service and support. The Account Management Executive plays a vital role in supporting the growth and success of the company's client portfolio.

Responsibilities:

- Required for Department Monthly Work:

• Account Strategy Development (Phát triển Chiến lược Tài khoản): Developing strategic account plans to achieve revenue and growth targets.
• Customer Relationship Management (Quản lý Quan hệ Khách hàng): Building and maintaining strong relationships with key customers for long-term partnerships.
• Market and Product Knowledge (Kiến thức về Thị trường và Sản phẩm): Continuously updating knowledge about the market and products to provide informed solutions.
• Customer Satisfaction and Feedback (Sự hài lòng và Phản hồi của Khách hàng): Ensuring customer satisfaction and actively collecting feedback to enhance services.
• Service Delivery Oversight (Giám sát Giao hàng Dịch vụ): Monitoring and supervising service delivery to ensure quality and timeliness.
• Contract Renewal and Negotiation (Đàm phán và Gia hạn Hợp đồng): Managing contract renewals and negotiations to retain and expand client accounts.
• Upselling and Cross-Selling (Bán thêm và Bán chéo): Identifying opportunities for upselling and cross-selling additional services or products.
• Account Performance Analysis (Phân tích Hiệu suất Tài khoản): Analyzing account performance metrics to optimize strategies and results.
• Issue Resolution and Crisis Management (Giải quyết Vấn đề và Quản lý Khủng hoảng): Effectively resolving issues and managing crises to maintain client trust.
• Reporting and Communication (Báo cáo và Giao tiếp): Providing regular reports and transparent communication to clients and internal teams.

- Required for Management:

• Planning
• Resource Understanding
• Competency Development
• Task Completion
• Quality Compliance & Reporting

- Required for Collaboration:

• Collaborate with Department members
• Learn from Senior members
• Report to Department Manager

Authorities:

• Authorized to access and modify to limited Working data, processes, and reports related to the Department.
• Authorized to access to Department strategies, proposals, approvals and projects from the Department Manager, but neither budgets nor expenditures.
• Not authorized to collaborate with other Managers or other Department members without direct Manager's delegation.

Requirements:

- Required Qualifications: N/A

- ​Required Competencies for Grade Management:

• Communication
• Problem Solving
• Time Management
• Team Collaboration
• Customer Focus
• Attention to Detail
• Adaptability
• Critical Thinking
  

- ​Required Competencies for Grade Expert: N/A

Benefits:

• Professional Development Opportunities
• • Work with world-class level members
  • Work with world-class quality technology products

•  Work-Life Balance Perks
• Paid Time Off (PTO)
• Health Insurance
• Retirement Benefits/Pension Plans